Character and persona: Highly-credible and authentic Excellent listening skills, collaborating and supporting clients (parents) Extensive experience in instantly building genuine and empathetic relationships with demanding customers Adjusting the approach to suit multiple personality types Building trust and confidence with a relaxed demeanour; diplomatically managing expectations Naturally insightful and genuinely concerned for the wellbeing of others Skilled and Solutions-based: Quickly developing an innate understanding of dynamics; wants and needs. Winning cooperation with an endearing, positive atmosphere Ensuring processes and systems efficiently support and enable the overall schedule Unconditionally supporting parents as the first authority; reading their cues and providing proactive support