A benevolent approach and the capacity to comfort customers, whatever their physical or social needs. The capacity to be prudent, sometimes at their own expense. A good sense of humour (can help in extremely difficult situations). Regard and Respect for the patient and their families. Great stamina. The capacity to remain calm under stressful situations. The capacity to think quickly and act quicker in emergencies. A commitment to self-development. An understanding of basic life-saving techniques. A sound understanding of legal and professional requirements related to the duty of care of the patient. Patience.