Handling pets gently but firmly Being able to control nervous pets Knowing how to handle different types of animals Communication Being able to listen to pet owners' questions and concerns Being able to send clear messages Being able to address client concerns Empathy Being able to understand and share the feelings of both the animals and their owners Being able to show that you genuinely care about the welfare of the animals Attention to detail Being able to notice messes and clean them up before they cause stains Being able to follow instructions and ensure the pet remains comfortable.