I hold a degree in law, which has helped me develop my ability to critically analyse and solve problems. In my previous employment, I had the first-hand experience of attending to clients, in person and through phone calls, keeping tabs of the activities in the office, coordinating, and directing activities within the office. I had the ability to audit and respond to call processes following organization procedures. I can guide citizens throughout their call journey, ensuring data is accurately processed and maintained. I can amend and make necessary documentation leading citizen's satisfaction. I can manage voicemail calls, handle new and existing bookings, liaise with the dispatch team, my colleagues, and other departments. In my previous employment, I gained considerable experience with dealing with people, interacting with them in a polite and professional manner. I can undertake general contact centre duties and deal in a caring, professional way.