MY EXPIRENCE : Hilton York April 2016 – October 2020 Deputy Housekeeper September 2019 – October 2020 ● Supporting payroll, scheduling, holiday cover and further responsibilities when needed. ● Linen strategy and managing stock and ordering from suppliers. ● Strategy meeting with hotel management, checking SALT scores, managing complaints and special requests as per CRM. ● Clean stay – Managing new 10 touch point Covid-19 response cleaning schedule to ensure each guest has a safe stay. ● Team management – training on PPE and health and safety procedures, and COSHH training. Actively involved in disciplinary and outcome meetings. Supervisor of Housekeeping December 2016 – September 2019 ● Ensure Hilton brand standards are followed by the team by spot checking a selection of rooms after they are signed as complete by the team. ● PEAR check quarterly. ● Ensure all audit points are up to standard. Room Attendant April 2016 – December 2016 ● Deep cleaning rooms as required.