Communication: Excellent verbal communication skills, listening, and empathy Organization: Time management skills, organizational skills, and the ability to manage a workload Patience: The ability to remain calm in stressful situations Interpersonal skills: The ability to work well with others, understand people's reactions, and accept criticism Attention to detail: Being thorough and paying attention to detail Flexibility: Being flexible Observation skills: Having observation skills Trustworthiness: Being trustworthy Professionalism: Being professional