As a customer service representative, I have developed strong communication, empathy, and problem-solving skills, all of which are essential in a care role. My ability to actively listen and understand customer needs has helped me build trust and provide meaningful support. Patience and compassion have been at the core of my work, as I have dealt with a wide range of individuals, including those who are frustrated or in distress. This experience has strengthened my ability to remain calm under pressure, offer reassurance, and find practical solutions—skills that are crucial when supporting individuals in a care setting. In addition, my role required me to manage multiple tasks, respond to urgent inquiries, and provide personalized assistance, which translates well into providing attentive and organized care. Among many others, I'm passionate about what I do and helping people is an accomplishment.