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Backup Care

Keep your team on track, even when care falls through

Care whenever and wherever your team needs it

When your employee’s regular care isn’t available, Backup Care bridges the gap with care for kids, seniors, and pets.

  • Flexible care options

    Employees can find at-home caregivers, centers, or camps, or they can hire a preferred caregiver and get reimbursed.

  • Care without the scramble

    For planned or last-minute needs when their regular care isn’t available and they need to work.

  • Plans tailored to you

    Set the number of days and customize cost-sharing to fit your budget.

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Fewer missed days, more focused teams

70% of working parents’ work days have been impacted when child care falls through.¹ Backup Care isn’t just a nice-to-have—it helps your business keep moving.

  • Reduced absenteeism

    Employees who use Backup Care often report fewer missed workdays per year.

  • Better focus at work

    81% of employees say Care benefits improve their productivity.²

  • Better retention

    Caregiving support shows you value your team, making them more likely to stay.

How Backup Care works

  1. Simple setup

    You can define the number of days, co-pay amounts, the type of care you want to cover, and even the employee groups who can use Backup Care.

  2. Easy booking

    Employees log in to access a network of background-checked3 care that works for them, including at-home caregivers and centers.

  3. Quick reimbursement

    Employees can also hire their preferred caregiver and have eligible costs covered.

  4. Track the impact

    Monitor usage and see how Backup Care helps keep your people on the clock.

We are the biggest fans of Backup Care in our family. It has come to the rescue so many times! Every caregiver has been outstanding and dependable. For my toddler, the only “Barbie” that matters is the amazing Barbara, who has been a simply wonderful addition to our lives.

– Olivia, Backup Care user & Care.com employee

Rising care costs are impacting your employees

Read up on how caregiving responsibilities affect productivity and retention—and get practical steps to help your workforce thrive.

Read the report

Helpful reads on employee support

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FAQs about Backup Care