One star is for the one thing this business was able to do: show up as scheduled. Their service was above average the first few months, then dropped well below average for South Lake. Owner over-promised but under-delivered--did NOT provide that advertised "100% satisfaction guarantee." Providing written checklists, and photos didn't improve the quality or consistency of service, and they couldn't remember nor did take they take their own notes. They charged for additional services in addition to their regular fee and used my cleaning supplies/equipment instead of their own as stated in their agreement. They were not as "green" as they state--used lots of paper products for cleaning and retired our guest dish sponges way too early and used them for their cleaning. I sustained more property damage and theft than ever before hiring them that they never caught during their security walk throughs, leaving me no possible security deposit recovery from rental guests.

Owner is polite in person (maybe a little shy) but is very vocal in email and in text. In the end, she preferred to be "right" rather than to retain my business after 1 year and lots of business I brought her. She did this without notice and after we had a previously scheduled a guest cleaning in a couple of days. When I came up to stay in my condo myself, I was shocked that I had to clean it after having paid them to clean after the last guest and before I arrived. Owner responded defensively and was unapologetic. Odd way to grow a business, and hiring more "employees" further degraded the communications and cleaning. Keep looking for another housekeeper-- one who takes pride in the work, so is accountable, understands customer service and professionalism.

Would not use this company again. Was not quoted properly on the hourly rate. The owner somehow wrote the square footage of my house down incorrectly, by over 1000sqft which in turn made her unable to clean the whole house. Missed multiple areas based on, as the owner Kelly puts it "what I THOUGHT I told her to clean and not clean." Missed main bathroom( I told her not to clean the shower since that wasn't used and she decided to not clean the whole bathroom) living room, two counter tops and the microwave in a kitchen that she spent 4 hours on.
The owner Kelly did try to send a private message to correct the problem, but was rude and insulting. I would never recommend this company.