I have gone to Fuzzy Bones for years and never had a bad experience until this last Saturday. I took both my dogs a golden (female) and Australian Shepard (male)in for bath and trim clean up because they have so many wispy hairs. They shaved half of the tummy and down. My golden has been miserable around her girl part since. Took her to the vet today and She now has an infection around her girl part. My male Australian Shepard was shaved all over his parts. I Specified I only wanted them to have a trim. Very disappointed with the groomer that did this to my dogs.

Update on how Fuzzy bones responded to me as I had requested a refund for my Golden. (After paying them for a total of three dogs.) This is after the vet had sent me the Diagnose and treatment in writing stating she did have hot spot where she was "shaved" the Vulva then became swollen, red and now infection (as my golden was irritated and miserable by licking her lady part) and then as follow showed what treatment they did. I had sent this document of the doctors report to Fuzzy Bones and this is how Fuzzy Bones (April) responded to me: I also spoke with the vet after this message was sent to me and he stated he did not speak with anyone from Fuzzy Bones.

Hello this is April at fuzzy bones I wanted to get back with you about Sadie. We were able to speak with the vet today it was explained that the vulva was infected and treated with a steroid shot. There was no treatment of a rash. In all my many years of grooming I have never seen or heard of an infection in the vulva being caused from a sanitary trim. Sadie's groom was well a performed groom and she left our shop in a healthy & happy condition. I do not feel that it would be a fair option to refund the amount of the groom or pay vet fees. I do appreciate your business and communicating respectfully. from Fuzzy Bones regarding My Golden.