We have been going there for years. Service has always been excellent. Recently we lost our wonderful old dog. So we got a beautiful little puppy, undoubtedly our last dog considering our age.
Just shy of her second birthday she developed impacted anal glands. The vet said that there would be no problem removing them. This has been a nightmare. Either something went wrong with the surgery, and I have no reason to believe that, or there were complications after.
To their credit the vet took our beautiful puppy back and worked on her gratis for a week. Didn't help. She was clearly in distress and pooping all over the place. We did everything the vet recommended, medicine, new diet, everything but nothing worked.
So eventually we decided to end this. I'm terminally ill with no idea how long I have to live. Could be months or years. Coming to terms with that was far easier than deciding to end the life of our wonderful little friend.
Up to this point we had no problems with what the vet had done. But that changed today. The exchange got REALLY heated on both sides. None of that can be documented because no one else saw it. But it was pointed. They refused to put our wonderful little friend down.
As we left the owner came out and stopped us. After making a totally horrible comment about our attitude he said: "You are terrible people for wanting to put down a perfectly healthy puppy just because you are too weak to deal with this."
I'd rate this experience as worse than learning I have terminal cancer.