I dropped my cat off at 1130 am on a Friday to have a urinalysis. I was expecting to pick him up that evening. Vet called before she attempted to obtain urine to ask questions, and told me I would pick him up that evening because Saturday was booked solid and they would not have time to worry with him. Got a phone call at 5:55 p.m. to tell me they would be keeping him overnight because they had been unable to obtain a urine sample because they did not have needle long enough to hit bladder (they close at 6 p.m. mind you). Left him over night and heard nothing from vet until about 11:50 a.m. Saturday (they close at 12:00 p.m.). Once again my cat had not urinated for them. Vet says they will keep him and someone will be in that evening to clean cages. If he urinates they will call vet and she will come in to check it. No phone call that evening. No phone call at all Sunday. Monday a.m. I call to get update on my cat. Of course the vet is busy but someone will call me back. 3:00 p.m. same day I call back to yet again be told that vet is busy and will call back. Finally someone calls back, but it's a tech who knows nothing except my cat peed finally AFTER GOING 3 DAYS WITHOUT URINATING. He peed after 10:00 a.m. on Monday. 72 HOURS HE WENT WITHOUT URINATING - MAYBE MORE DEPENDING WHEN HE WENT NIGHT BEFORE. Pick him up and does the vet come talk to me? Nope. I'm told meds will be given when results come back from lab the next day. No call next day. I call Wednesday and told there was no doctor in the day before so I will have to wait until one is in. Thursday no call. Friday I call and someone will call me back. No call. Saturday (8 days after he was first taken in for issue) I call AGAIN and EVERYONE IS BUSY, WILL CALL BACK. Finally at 12:05 p.m. (after they are closed) a vet calls and says urine was fine. YOU COULDN'T TELL ME THIS 5 DAYS AGO? Let me worry about my cat for a week. So today I get voicemail from vet to call back and discuss my cat's results. Thought I already did that but I call back anyways. Receptionist tells me there is no vet in clinic by the name that was left on my voice mail. I tell her I don't care who is there, someone called me 5 minutes ago so I know someone there knows about my cat. Put on hold for 10 minutes only to be told SOMEONE WILL CALL YOU BACK. This is the most incompetent vet I have ever had the displeasure to work with.

The most loving caring boarding kennel I have ever used. I have 2 dogs and they love to get spoiled at Berryhill.