About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

Position Overview:

After a comprehensive training program, the Care Specialist is responsible for providing an unparalleled experience to our members by providing guidance and assisting members with their caregiver search on the Care.com platform. This position is very hands-on and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team are critical for success.

Notes:

• This is a hybrid position based in Dallas, TX (Mon/Wed/Thurs in office, Tues/Fri work from home) 
• The schedule for this role is Monday-Friday, 8am-4pm CT 

What You’ll Do:

• Conduct family interviews to assess and understand care needs, schedules, and job requirements
• Provide education and guidance related to the caregiving industry, family-specific preferences, and best practices
• Compose and publish job posts on Care.com to attract qualified candidates
• Screen and vet care provider candidates by reviewing applications, messaging, conducting phone interviews, and assisting families with running background checks
• Develop detailed profiles for top candidates to present to families, leveraging strong written communication and organizational skills
• Collaborate with various Care Specialist teams to deliver families a comprehensive range of service offerings
• Deliver exceptional customer service to all clients and providers

Who You Are:

• Bachelor’s Degree required 
• 2-4+ years of client service experience, preferably in a human services or child care field
• High emotional intelligence and strong communication skills, both written and verbal
• Team player, with a passion for delivering exceptional customer service
• Exceptional multi-tasking, organizational, and time management skills
• Strong change agility and ability to pivot quickly as needed
• Comfortable in a fast-paced environment
  

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $21/hr. (non-negotiable)  

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).