About the job
Description of the role: As a Customer Service Representative at Hoover Southtown, you will be responsible for providing excellent customer service and support to our valued clients. You will handle incoming calls, emails, and chat inquiries, addressing customer concerns and resolving issues in a timely and professional manner. Your strong communication skills and ability to problem-solve will be key to ensuring customer satisfaction and maintaining our company's positive reputation. Responsibilities: Handle incoming customer inquiries via phone, email, and chat Listen attentively to customer concerns and provide appropriate solutions Assist customers with product information and troubleshooting Process customer orders, returns, and exchanges Document all interactions and transactions with customers accurately Maintain a high level of professionalism and empathy when dealing with customer issues Requirements: Prior customer service experience is preferred Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multi-task and handle a high volume of customer inquiries Proficient in using customer service software and databases Ability to work independently and remotely with minimal supervision Benefits: Competitive compensation of $28 per hour Remote work opportunity Flexible work schedule Healthcare benefits package Paid time off and vacation days Career development and training opportunities About the Company: Hoover Southtown is a leading provider of high-quality home cleaning solutions. With a strong commitment to customer satisfaction, we strive to exceed expectations in all aspects of our business. Our team is dedicated to delivering exceptional service and ensuring a positive and enjoyable experience for our customers. Apply here: https://careers. hireology.com/hooversouthtown/2210936/description? ref=care. com&utm_campaign=Application+sent+emails&utm_medium=email&utm_source=SendGrid