About the job
What sets Route 128 Honda apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated company, we believe in our people and in serving our clients. Route 128 Honda hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn't another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 128 Honda is a place to build your future your way. About Us: We offer our Service advisors Commission paid weekly, CSE bonuses, and monthly spiffs Employee purchase program on both new & pre-owned cars Employee Parts & Service Discounts Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability We offer a company-matched 401K Paid time off, Vacation, Sick/Personal time Ongoing training and development Room for advancement into management What You'll do each day: Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit. Meet or exceed targeted sales goals & the targeted customer satisfaction index Document vehicle problems by listening to customers describe them and by asking probing questions. Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls. Communicate the cost of repairs, including parts & labor. Contact warranty companies as needed. Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time. Properly document the customer's declined repairs, additionally, review any past declines for discussion with the customer on their current visit. Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle. Schedule follow-up visits and remind customers of our Customer Service Surveys About you: 3+ years as a service advisor/writer 3+ years of customer service 6+ months of CDK experience Service Scheduler experience is a plus Apply Here: https://careers.hireology.com/route128honda/1941430/description?ref=care.com&utm_campaign=Application+sent+emails&utm_medium=email&utm_source=SendGrid