Provides direct support to people served in a manner consistent with the InVision Customized Services' mission and philosophy. Responsible for implementing all aspects of the support plans for each person. Ensure compliance with all applicable regulations. Responsible for the routine, emergent and follow-up medical care of the person supported and their overall health and well-being during the scheduled shift. ESSENTIAL FUNCTIONS: Actively builds a meaningful relationship with the person supported that honors the person's voice and life vision. Encourages and honors each person to be the decision maker in his/her life and interacts with each person with an understanding that the person is capable and competent. Encourages rather than directs each person supported and recognizes and acts upon non-verbal feedback provided by the person supported. Performs all job duties with the understanding that what is most important is that which is important to the person supported. Alters the interaction/approach being used with the person in the moment based upon the person's verbal or non-verbal communication and assists in deescalating situations. Listens to the person supported and follows their lead. Avoids debating, arguing, advising especially during a crisis or situation which may become a crisis. Seeks feedback from the person supported to ensure the person feels heard and supported. Acknowledges mistakes and apologizes to each person, if warranted, thus accepting joint ownership of the relationship. Implements each support plan as written, particularly acknowledging a person's feelings and responding in a way that helps to meet each person's goals and needs, without trying to change the person or their behavior. Participates in all debriefing sessions which occur following an incident and accepts feedback from each person involved and responds promptly and positively to feedback. Demonstrates professionalism, dignity, and respect towards persons supported, co-workers, management, and other associates both within the organization and outside of the company. Serves as a constant positive role model with the person supported, team members, co-workers, management, and others both within the organization and outside the company. Assists in planning community and in-home activities that are of interest to and meaningful for the person supported. Seeks feedback from the Program Supervisor and Behavior Specialist to ensure their interactions are in accordance with the agency philosophy and needs of the person supported. Reports any questions or concerns regarding person supported, co-workers or the organization directly to the Program Supervisor. Works with various people supported as assigned and as needed by the organization.