{"id":147,"date":"2024-01-04T17:52:26","date_gmt":"2024-01-04T17:52:26","guid":{"rendered":"https:\/\/s37407.p1377.sites.pressdns.com\/homepay\/frequently-asked-questions-about-the-homepay-service\/"},"modified":"2024-01-04T17:52:26","modified_gmt":"2024-01-04T17:52:26","slug":"homepay-service-faq","status":"publish","type":"post","link":"https:\/\/www.care.com\/hp\/homepay-service-faq\/","title":{"rendered":"Frequently asked questions about the HomePay service"},"content":{"rendered":"\n
At HomePay, we take great pride in handling all of the household employment tax, payroll and HR obligations required of you. Unlike a typical accounting firm or payroll service, household employment is all we do and all we\u2019ve ever done since 1992. To give you a better idea of what it\u2019s like to use our service, read through the answers to the most common questions we get from families:<\/p>\n\n\n\n
Getting set up<\/a><\/p>\n\n\n\n Payroll<\/a><\/p>\n\n\n\n Tax filing and remittance<\/a><\/p>\n\n\n\n Using your HomePay account<\/a><\/p>\n\n\n\n Guidance and support<\/a><\/p>\n\n\n\n Yes, we work with the state and federal tax agencies on your behalf to get your tax accounts established as a household employer. We also set ourselves up as the mailing address with the state agencies so you don\u2019t have to deal with the stream of alerts and notices throughout the year. We\u2019ll monitor and manage all correspondence for you and advise you as necessary. All you have to do is fill out our Tax Application Packet<\/a> and we’ll handle the rest.<\/p>\n\n\n\n The IRS and your state require you to register as a household employer and the tax IDs they provide allow them to separate your household employment activity from your personal income tax activity. There would be no way to do this if only your Social Security number was used.<\/p>\n\n\n\n Yes, we prepare the report on your behalf for each employee you hire and make sure it\u2019s filed with the state prior to the deadline. You don\u2019t need to do anything.<\/p>\n\n\n\n Yes. We’ve partnered with a leading workers’ compensation insurance broker and an A-rated underwriter that can write policies for most families that employ a nanny, senior caregiver or housekeeper. You can obtain a free, instant quote<\/a> and purchase a policy online, or contact our workers\u2019 compensation advisor, Clarke White, at 804-267-1210 or wcnanny@allrisks.com<\/a>.<\/p>\n\n\n\n Yes, we generate pay stubs each payday. They include line-item details for the current pay period, as well as the year-to-date totals. Your pay stubs will be archived on your online account, so you and your employee have access to historical payroll records anytime they\u2019re needed.<\/p>\n\n\n\n No problem. You\u2019ll be able to change your payroll easily and quickly by logging into your account or by calling us at (888) 273-3356. We have an easy-to-use, mobile-friendly online payroll manager tool that allows you to preview the compensation details for your employee and easily modify the hours or gross wages. If you make a change, a new pay stub instantly appears so you can preview and approve the new payroll.<\/p>\n\n\n\n No, we send a courtesy email reminder prior to each payroll deadline. The email shows the gross wages and net pay for the pay period. It also provides you with a link to your online account in case you need to make a modification.<\/p>\n\n\n\n No problem. Just give us a quick call and we\u2019ll correct the payroll for you by reconciling the difference on the next paycheck.<\/p>\n\n\n\n The difference between the gross wages and the net pay are considered the employee\u2019s \u201ctax withholdings.\u201d The tax withholdings remain in your bank account until they are due to the appropriate tax agency. At that time, we remit the taxes along with the appropriate employment tax returns.<\/p>\n\n\n\n We handle the movement of money via Electronic Funds Transfer (EFT). Once we get your bank account and your employee\u2019s bank account set up for Direct Deposit, we initiate a debit transaction from your account three business days prior to payday (the bank clearinghouse process takes three business days). The money is then credited and the funds are available to your employee on payday. Most families and their employees prefer this option because it eliminates writing checks and making trips to the bank.<\/p>\n\n\n\n Yes, we have a Tax Calculator<\/a> on our website that will give you this information. Just input the hours your employee will work for you or how much they will earn each pay period, and you can see the corresponding taxes both by pay period and by annual total. You can also see the tax breaks you may be eligible for.<\/p>\n\n\n\n Yes, we take full responsibility for preparing and filing your household employment tax returns, as well as remitting the tax dollars to each tax agency. We’ll also prepare your Schedule H<\/a> so you can attach it to your personal income tax return.<\/p>\n\n\n\n Yes, prior to each state and federal tax return deadline, we\u2019ll prepare your tax returns, post them to your online account and notify you via email. All of your tax returns will be archived in your online account so you can access them any time.<\/p>\n\n\n\n Since you only pay your employee the net pay amount each pay period, the tax withholdings remain in your bank account. At the end of the tax period, all the taxes you withheld from your employee \u2014 plus your employer taxes \u2014 need to be remitted. We calculate the appropriate amounts that need to go to the federal and state tax agencies and provide you with advanced notice of the amount due and the collection date. All you need to do is make sure your account is adequately funded at least one business day prior to the collection date. We take responsibility for sending the proper amounts to the proper tax agencies by the deadlines.<\/p>\n\n\n\n There are too many features available to you to list here, but our clients frequently use their HomePay account to do the following:<\/p>\n\n\n\n Make one-time payroll changes for an employee.<\/p><\/li>\n\n\n\n View a complete history of past payroll, pay stubs, tax returns and service fees paid.<\/p><\/li>\n\n\n\n Add a new employee or inactivate a former employee.<\/p><\/li>\n\n\n\n Reactivate a previously closed HomePay account because a new employee has been hired.<\/p><\/li>\n\n\n\n Download useful forms like a Dependent Care Receipt from our Resources section.<\/p><\/li>\n\n\n\n Close your HomePay account when you no longer need our service.<\/p><\/li>\n<\/ul>\n\n\n\n Your employee\u2019s first pay period has not run yet, so you will be unable to make changes to it until it begins. <\/p>\n\n\n\n The IRS doesn\u2019t require Social Security and Medicare (FICA) taxes to be withheld or paid until your employee is paid $2,700 for the calendar year. Once your employee crosses this threshold, you will see these taxes appear. And if for some reason your employee never crosses the $2,700 threshold, the taxes we\u2019ve withheld will be reimbursed to them.<\/p>\n\n\n\n Yes, unlike most payroll services and accounting firms, our specialization in household employment gives us expertise in all the unique and complex labor laws that can affect families. And we\u2019ve built our service to include unlimited access to our team of experts. You can give us a call any time you have a question or a concern and we\u2019ll spend as much time as you need \u2013 at no extra charge. Many of our clients call us during or immediately following the hiring process so we can assess their individual situation and make sure their employment relationship is set up properly from the start. This proactive approach tends to prevent expensive mistakes and provide peace of mind to both employer and employee. If you haven\u2019t called us already to have that conversation, we welcome you to do so.<\/p>\n\n\n\n Absolutely. We\u2019re staffed with experts who answer the phones \u2014 often on the first ring! Whenever you call, the expert who answers will access your information and resolve your issue promptly. No waiting, no phone tag, and no getting passed around to different departments. Most of our competitors don\u2019t do this \u2014 or if they do, they charge a fee for it. We feel prompt, professional service should be standard.<\/p>\n\n\n\n Yes. Unlike most of our competitors, this is something we handle as part of our service. We know it\u2019s frustrating and time-consuming to deal with government agencies. Like everything else related to household employment, you can relax and let us take care of it.<\/p>\n\n\n\n Breedlove & Associates is the formal name of our company as it was established back in 1992. In 2012, we became a subsidiary of Care.com and established the service name of HomePay to better describe what we do. Our physical office location is in Austin, Texas so when your state needs to correspond with us on your behalf, they will send notices to us in Texas.<\/p>\n","protected":false},"excerpt":{"rendered":" Care HomePay is the leading nanny tax and payroll service for busy families. Call us at 888-273-3356 to learn more about how we serve household employers.<\/p>\n","protected":false},"author":1301,"featured_media":1070,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"care_post_updated_flag":false,"care_updated_date":"","last_update":"2024-01-04","view_count":84966,"footnotes":""},"categories":[1],"tags":[],"member-type":[2],"vertical":[3,364],"platform":[11],"acf":[],"created":"2016-12-21","_links":{"self":[{"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/posts\/147"}],"collection":[{"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":5,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/posts\/147\/revisions"}],"predecessor-version":[{"id":2651,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/posts\/147\/revisions\/2651"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/media\/1070"}],"wp:attachment":[{"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/media?parent=147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/categories?post=147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/tags?post=147"},{"taxonomy":"member-type","embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/member-type?post=147"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/vertical?post=147"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/www.care.com\/hp\/wp-json\/wp\/v2\/platform?post=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Getting set up<\/strong><\/h2>\n\n\n\n
Do you obtain tax IDs for me?<\/strong><\/h3>\n\n\n\n
Why can\u2019t you use my Social Security number to pay household employment taxes?<\/strong><\/h3>\n\n\n\n
Do you file the state-required New Hire Report for me?<\/strong><\/h3>\n\n\n\n
Can you help me obtain a workers\u2019 compensation insurance policy?<\/strong><\/h3>\n\n\n\n
<\/a>Payroll<\/strong><\/h2>\n\n\n\n
Do you generate pay stubs for my employee each pay period?<\/strong><\/h3>\n\n\n\n
What if the pay needs to change for one specific pay period?<\/strong><\/h3>\n\n\n\n
Do I have to remember to go to my online account or call every payday with my payroll information?<\/strong><\/h3>\n\n\n\n
What if I had a payroll change that I forgot to report?<\/strong><\/h3>\n\n\n\n
If I\u2019m only supposed to pay the net amount each pay day, what happens to the taxes?<\/strong><\/h3>\n\n\n\n
If I choose Direct Deposit, how does the money get from my bank account to my employee\u2019s bank account?<\/strong><\/h3>\n\n\n\n
<\/a>Tax filing and remittance<\/strong><\/h2>\n\n\n\n
Can you show me how much in taxes I can expect HomePay to collect from me for the year?<\/strong><\/h3>\n\n\n\n
Do you prepare and file my employment tax returns?<\/strong><\/h3>\n\n\n\n
Do I get to preview the returns before they\u2019re filed?<\/strong><\/h3>\n\n\n\n
What taxes are remitted and how do you collect them from me?<\/strong><\/h3>\n\n\n\n
<\/a>Using your HomePay account<\/strong><\/h2>\n\n\n\n
What can I do when I log into my HomePay account?<\/strong><\/h3>\n\n\n\n
\n
I just set up my HomePay account, but why can\u2019t I modify the first payroll for my employee?<\/strong><\/h3>\n\n\n\n
Why isn’t my new employee’s Social Security or Medicare tax withholdings showing up on the Taxes tab, but I see it’s being withheld on their pay stubs?<\/strong><\/h3>\n\n\n\n
<\/a>Guidance and support<\/strong><\/h2>\n\n\n\n
Do you help me understand and provide guidance on applicable labor laws?<\/strong><\/h3>\n\n\n\n
If I have questions, concerns or problems, will I be able to get through to someone promptly?<\/strong><\/h3>\n\n\n\n
The last company I used didn\u2019t help with government notices and I wasted a lot of time. Do you help with this?<\/strong><\/h3>\n\n\n\n
Who is Breedlove & Associates and why are my state notices being mailed to Texas?<\/strong><\/h3>\n\n\n\n