With over a decade of experience in banking operations and contact centers, I bring strong skills in customer service, operational efficiency, and problem-solving to any role. My background includes ten years in managing financial transactions, customer inquiries, and team performance, ensuring service excellence in high-pressure environments. Additionally, my eight years of experience in child care have provided me with a unique skill set in understanding individual needs, fostering a safe and nurturing environment, and communicating effectively with children and parents alike. This dual expertise allows me to blend structured, results-driven service with a compassionate, personalized approach to care. In child care, I’ve developed hands-on skills in creating engaging, age-appropriate activities, managing behavior in a positive and respectful manner, and ensuring the overall well-being and development of the children under my supervision. My experience in both fields has made me adaptable, patient, and able to maintain high standards of professionalism and integrity