{"id":4310,"date":"2022-11-02T19:50:31","date_gmt":"2022-11-02T19:50:31","guid":{"rendered":"https:\/\/www.care.com\/business\/?page_id=4310"},"modified":"2024-12-16T14:30:24","modified_gmt":"2024-12-16T14:30:24","slug":"backup-care-reimbursement","status":"publish","type":"page","link":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/","title":{"rendered":"Backup Care Reimbursement"},"content":{"rendered":"\n<div class=\"wp-block-cfbblocks-single-image-hero wp-block-cfbblocks-single-image-hero\n\t\t\t\thas-blue-100-background-color\n\t\t\t\thas-flourishes\n\t\t\t\talignfull\"><div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading heading is-style-serif-heading\" id=\"h-backup-care-reimbursement\">Backup Care Reimbursement<\/h2>\n\n\n\n<p>At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care&nbsp;is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care.<\/p>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png\" alt=\"\" class=\"wp-image-4387 skip-lazy\" srcset=\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png 724w, https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866-300x200.png 300w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-eligibility-for-backup-care-reimbursement\">Eligibility for Backup Care reimbursement<\/h2>\n\n\n\n<p><strong>How do I know if I have reimbursement for Backup Care?<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.care.com\/vis\/auth\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Log in to your Care.com account<\/a> and go to the <em>Book backup care<\/em> section. Look for <em>Child care reimbursement<\/em>, <em>Adult care reimbursement<\/em>, or <em>Pet care reimbursement<\/em>. If you don\u2019t see any of these options, your employer does not offer this benefit.<\/p>\n\n\n\n<p><strong>What type of care qualifies for reimbursement?&nbsp;<\/strong><\/p>\n\n\n\n<p>Backup Care reimbursement should only be used to help with the cost of short-term care for you dependents when you are working and your regular care is not available. Claims are subject to audit and may be shared with your employer for compliance verification.&nbsp;<\/p>\n\n\n\n<p><strong>When can I use reimbursement for Backup Care?<\/strong><\/p>\n\n\n\n<p>Reimbursement for Backup Care is there to help cover your costs after you\u2019ve already received care from someone in your personal network. You don\u2019t have to book anything through the Care.com platform. Simply use a caregiver from your personal network and submit for reimbursement within 30 days.<\/p>\n\n\n\n<p><strong>Do I need to let you know in advance that I\u2019m using reimbursement for Backup Care?&nbsp;<\/strong><\/p>\n\n\n\n<p>No, you are not required to notify us in advance of care taking place. You will have 30 days after the date care takes place to submit the claim.\u00a0<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-submit-a-claim\">How to submit a claim<\/h2>\n\n\n\n<p><strong>What kind of information do I need to provide to submit a claim?&nbsp;<\/strong><\/p>\n\n\n\n<p>You will need to provide the following information to submit your claim:<\/p>\n\n\n\n<ul>\n<li>Date and time of care&nbsp;<\/li>\n\n\n\n<li>The care provider\u2019s name, address, and phone number&nbsp;<\/li>\n\n\n\n<li>Your full name plus your loved one&#8217;s or pet\u2019s full name&nbsp;<\/li>\n\n\n\n<li>Receipt for care that took place, if available<\/li>\n\n\n\n<li>The amount you paid for care&nbsp;<\/li>\n\n\n\n<li>Direct deposit information&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>My caregiver\/center provided their own receipt. What information should it contain?&nbsp;<\/strong><\/p>\n\n\n\n<p>The<strong> <\/strong>receipt will need to contain the following information:&nbsp;<\/p>\n\n\n\n<ul>\n<li>The care provider\u2019s name, address, and phone number&nbsp;<\/li>\n\n\n\n<li>Your full name plus your loved one&#8217;s or pet\u2019s full name.\n<ul>\n<li><span style=\"text-decoration: underline\">Note<\/span>: Your name should match the name of the person who is entitled to the benefit. If you receive Care for Business benefits through your employer, it should have your name. If your partner or spouse receives Care for Business benefits through their employer, it should have their name.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Your child\u2019s age, if submitting for child care&nbsp;<\/li>\n\n\n\n<li>Type of service and number of hours provided&nbsp;<\/li>\n\n\n\n<li>Date of service&nbsp;<\/li>\n\n\n\n<li>Hourly rate and total amount paid, if applicable&nbsp;<\/li>\n\n\n\n<li>Signature of provider and date signed<\/li>\n<\/ul>\n\n\n\n<p><strong>What if something changes after I\u2019ve submitted a claim?&nbsp;<\/strong><\/p>\n\n\n\n<p>In the case of child or adult claims, you can edit or delete your claim at any time before it has been approved for payment. Log in to your Care.com account, and select <em>Child care reimbursement<\/em>, or <em>Adult care reimbursement<\/em>, then <em>Reimburse Me For Backup Care<\/em> then <em>View Claims<\/em>. Select <em>Edit<\/em> next to the claim you want to change or delete. If you delete a claim, the Backup Care utilization day will be added back to your account to be used at a later date.\u00a0<\/p>\n\n\n\n<p>For pet claims, you cannot make changes after submission. If there is an error, you\u2019ll receive an email notification with a phone number and email address to contact The Care Team. Once our team receives the needed additional information from you, The Care Team will update your claim and re-submit for processing.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding the reimbursement process<\/h2>\n\n\n\n<p><strong>How do I get reimbursed for care?&nbsp;<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.care.com\/vis\/auth\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Log in to your Care.com account<\/a> and select <em>Child care reimbursement<\/em>, <em>Pet care reimbursement<\/em>, or <em>Adult care reimbursement<\/em>. Follow the steps and information request, including a valid receipt. If you\u2019re submitting for multiple dates, please only enter consecutive dates of care. For example, if you used several weeks of care but this did not include the weekends, you\u2019ll need to enter each week separately. Select whether you prefer to be reimbursed through direct deposit or a mailed check. Your claim must be submitted within 30 days of the date of care. After you submit a claim, your Backup Care balance will be deducted the appropriate number of days. Once a claim is approved, you will receive your company specific reimbursement via mailed check or direct deposit.\u00a0<\/p>\n\n\n\n<p><strong>How long does it take to receive payment for a reimbursement claim?&nbsp;<\/strong><\/p>\n\n\n\n<p>Your claim will go through an initial approval process to ensure all the correct information is provided and the claim is valid. Once your receipt is approved, Care.com will send you a reimbursement via direct deposit or by mailed check. Reimbursement is typically issued within 2-4 weeks of claim approval.<\/p>\n\n\n\n<p><strong>What are some reasons my claim could be rejected?<\/strong><\/p>\n\n\n\n<p>In most cases, claims are rejected either because the information provided was incomplete, didn\u2019t match the receipt, or the receipt was illegible. If you follow the instructions carefully on claim submissions, your claim will very likely get approved!<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding your payout amount<\/h2>\n\n\n\n<p><strong>What copay amount will I be responsible for?&nbsp;<\/strong><\/p>\n\n\n\n<p>Your copay will be the same amount as your in-center copay, as stated in your employer\u2019s policy. Your copay amount will be shown at checkout and deducted from any reimbursement.&nbsp;<\/p>\n\n\n\n<p><strong>Is there a maximum daily amount I can claim for?&nbsp;<\/strong><\/p>\n\n\n\n<p>Yes there is. You can find your maximum daily amount on the checkout confirmation page.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eligibility for Backup Care reimbursement How do I know if I have reimbursement for Backup Care? Log in to your Care.com account and go to the Book backup care section. Look for Child care reimbursement, Adult care reimbursement, or Pet care reimbursement. If you don\u2019t see any of these options, your employer does not offer<\/p>\n","protected":false},"author":1396,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"enable_toc":false,"care_post_updated_flag":false,"care_updated_date":"2024-10-07T13:15:22","last_update":"","content-type":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Backup Care Reimbursement | Care for Business<\/title>\n<meta name=\"description\" content=\"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Backup Care Reimbursement\" \/>\n<meta property=\"og:description\" content=\"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/\" \/>\n<meta property=\"og:site_name\" content=\"Care for Business\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-16T14:30:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/\",\"url\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/\",\"name\":\"Backup Care Reimbursement | Care for Business\",\"isPartOf\":{\"@id\":\"https:\/\/www.care.com\/business\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png\",\"datePublished\":\"2022-11-02T19:50:31+00:00\",\"dateModified\":\"2024-12-16T14:30:24+00:00\",\"description\":\"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage\",\"url\":\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png\",\"contentUrl\":\"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png\",\"width\":724,\"height\":483},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.care.com\/business\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Backup Care Reimbursement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.care.com\/business\/#website\",\"url\":\"https:\/\/www.care.com\/business\/\",\"name\":\"Care for Business\",\"description\":\"Care for Business\",\"publisher\":{\"@id\":\"https:\/\/www.care.com\/business\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.care.com\/business\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.care.com\/business\/#organization\",\"name\":\"Care for Business\",\"url\":\"https:\/\/www.care.com\/business\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.care.com\/business\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Care for Business\"},\"image\":{\"@id\":\"https:\/\/www.care.com\/business\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Backup Care Reimbursement | Care for Business","description":"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Backup Care Reimbursement","og_description":"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.","og_url":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/","og_site_name":"Care for Business","article_modified_time":"2024-12-16T14:30:24+00:00","og_image":[{"url":"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/","url":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/","name":"Backup Care Reimbursement | Care for Business","isPartOf":{"@id":"https:\/\/www.care.com\/business\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage"},"image":{"@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage"},"thumbnailUrl":"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png","datePublished":"2022-11-02T19:50:31+00:00","dateModified":"2024-12-16T14:30:24+00:00","description":"At Care, we want you to have care you trust when you need it most. That\u2019s why we offer reimbursement for Backup Care when you choose to use someone in your personal network. When your regular care\u00a0 is unavailable and you need to work, use a neighbor, family member, sitter, or center and get reimbursed through Care. Learn more now.","breadcrumb":{"@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.care.com\/business\/backup-care-reimbursement\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#primaryimage","url":"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png","contentUrl":"https:\/\/www.care.com\/business\/wp-content\/uploads\/sites\/5\/2022\/11\/CREATIVE-11866.png","width":724,"height":483},{"@type":"BreadcrumbList","@id":"https:\/\/www.care.com\/business\/backup-care-reimbursement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.care.com\/business\/"},{"@type":"ListItem","position":2,"name":"Backup Care Reimbursement"}]},{"@type":"WebSite","@id":"https:\/\/www.care.com\/business\/#website","url":"https:\/\/www.care.com\/business\/","name":"Care for Business","description":"Care for Business","publisher":{"@id":"https:\/\/www.care.com\/business\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.care.com\/business\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.care.com\/business\/#organization","name":"Care for Business","url":"https:\/\/www.care.com\/business\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.care.com\/business\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Care for Business"},"image":{"@id":"https:\/\/www.care.com\/business\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/pages\/4310"}],"collection":[{"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/users\/1396"}],"replies":[{"embeddable":true,"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/comments?post=4310"}],"version-history":[{"count":9,"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/pages\/4310\/revisions"}],"predecessor-version":[{"id":8985,"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/pages\/4310\/revisions\/8985"}],"wp:attachment":[{"href":"https:\/\/www.care.com\/business\/wp-json\/wp\/v2\/media?parent=4310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}