As the leading health care provider and largest private employer in San Diego (with 19,000 employees and 2,700 affiliated physicians), Sharp HealthCare is dedicated to improving health outcomes for patients. Sharp\u2019s mission is to provide accessible, convenient, cost-effective, and patient-centered care that not only meets, but exceeds, expectations. Their people-first approach comes through in everything they do, from the care and attention shown to their patients, to creating a competitive, equitable benefit strategy for their employees that supports them at every stage of their career and life. <\/p>\n\n\n\n
As is common in the healthcare industry, the staff is predominantly women, with female employees accounting for 73% of the staff at Sharp, with an average tenure of 10 to 11 years. \u201cOur workforce is very diverse,\u201d says Michael Janniere, Director of Benefits, Sharp HealthCare. \u201cWe have individuals from all different lifestyles and it\u2019s important to us to meet the needs of all our employees.\u201d<\/p>\n\n\n\n
To do this, they offer a generous paid-leave policy (new employees start with 25 days of paid time off their first year), wellness programs (which include healthy cafeteria options, free yoga classes, and health coaches), and family care benefits through Care for Business.<\/p>\n\n\n\n
Sharp operates four acute-care hospitals, three specialty hospitals, three affiliated medical groups, and several office and urgent care locations throughout San Diego County. In 2020, during the height of the pandemic, Sharp and its employees found themselves on the frontlines in the battle against COVID-19. Hospitals can\u2019t care for patients if their staff can\u2019t come to work, and staff can\u2019t come to work unless their loved ones have safe and reliable care. With schools and daycares closing around the country, and many households self-isolating, this proved to be a major challenge.<\/p>\n\n\n\n
\u201cThere was a shortage of child care options for employees,\u201d said Janniere. \u201cEmployees were reaching out to us during the pandemic to say, \u2018I want to come to work, but I don’t have an option for child care,\u2019 and we knew we needed to figure out a resource (to help them).\u201d <\/p>\n\n\n\n
One option that was a non-starter was an on-site daycare facility. Because Sharp has multiple locations scattered across greater San Diego, they needed a care option that provided flexibility for where employees could access care\u2014not one static location. Plus, a daycare would only provide relief to employees with children. Staff who needed to find care for an elderly loved one or a pet would be left out.<\/p>\n\n\n\n
\u201cThere’s a real challenge geographically, with both clinics and hospitals throughout the county,\u201d said Lisa Allen, Senior Vice President of Human Resources and Talent Management at Sharp HealthCare. \u201cWe couldn’t provide one center where folks could bring their children. We really had to think about a creative solution to make it easier to provide resources so employees could find care where they need it.\u201d<\/p>\n\n\n\n
Sharp partnered with Care for Business to help give employees unlimited access to the Care Membership<\/a> and Backup Care<\/a>. <\/p>\n\n\n\n \u201cOne of the challenges of being a working parent is finding appropriate child care,\u201d said Patricia O\u2019bee, Technical Site Analyst at Sharp HealthCare. \u201cBecause I work in healthcare and as site support, I have to be here every single day. During the pandemic, I was never in lockdown, I never experienced that. So having care for my child was crucial.\u201d <\/p>\n\n\n\n With the Care Membership, employees can find a vetted caregiver for children, adults, pets, housekeeping and tutors\u2014which was a welcome relief for many users as children were forced to attend school remotely for months on end. <\/p>\n\n\n\n Many of the nurses on staff had children at home, or parents or pets they were caring for. If their regular care fell through, it often meant the employee couldn\u2019t come into work. The Backup Care benefit meant that Sharp staff had an employer-subsidized solution to find vetted, flexible care\u2014including the option to use someone in their own personal network.<\/p>\n\n\n\n Care benefits are making a big impact. Backup Care alone saved Sharp doctors, nurses and staff more than 4,500 days of missed work<\/strong> in just six months. In the second year since launch, they\u2019re seeing a healthy 10% enrollment and 34% overall utilization of the program benefits. While the utilization data proves their return on investment, the overwhelming positive feedback from employees is what really matters. \u201cWe run an annual engagement survey and the feedback we received is that people really appreciate our benefits,\u201d said Allen. <\/p>\n\n\n\n Care benefits also serve as a key tool in their goals of retaining top talent\u2014a critical need during the height of the pandemic. \u201cI know for a fact there have been people who felt like we showed up for them at a time that they really needed it. We made good on a promise to care for our caregivers,\u201d said Allen.<\/p>\n\n\n\n Offering care benefits is also having a positive impact on Sharp\u2019s ability to be seen as an employer of choice, and to attract a steady stream of new applicants. \u201cNot only were we able to meet the needs of our employees that are here, but it also helped in our recruiting efforts,\u201d said Janniere. <\/p>\n\n\n\n Care for Business has made a difference for Sharp employees across San Diego county, supporting their overall mission to support their community with patient-centered healthcare.<\/p>\n\n\n\nThe Impact of Care<\/h2>\n\n\n\n