Eligibility

What is considered a camp for the purpose of claiming reimbursement? 

A camp is a supervised program for school-aged children when school is not in session such as summer break and scheduled school vacations. Camps are eligible for reimbursement through your Backup Care benefit if ongoing supervision of your child is required to allow you to continue to work.

What camps are eligible for reimbursement? 

You should only submit for reimbursement when a camp is used to provide care during days that you need to work and your regular care is unavailable. 

How many days do I have available for camps?

You can find the number of days you have available for camps by logging in to your account and selecting Child care reimbursement.

Do I need to book the camp through Care.com? 

We do not currently offer camps through our marketplace. You should find and book your own camp and then claim for reimbursement. 

My child is enrolled in a camp that is longer than the total Backup Care days I have available, can I still claim for some of the camp?

Yes, you can claim for each day of camp up to the number of Backup Care days you have available through this program. So, if a camp is 20 days, and you have 10 days of Backup Care available for camps, you can claim for a total of 10 days. 

Can I submit a claim for a camp outside of the U.S.? 

If you live and work in the US you cannot currently make a claim for camps that take place overseas. If you live and work outside the US you may be able to make a claim. Please contact your benefits administrator to confirm.

Claims Process

When should I submit my claim? 

Reimbursement claims must be submitted within 30 days of the first day that the camp took place. For example, if you wish to get reimbursed for a camp that took place during the week of June 26th to June 30th, your claim must be submitted between July 1st and July 26th. Each day of a multi-day camp must fall within the 30 day window to qualify for reimbursement. For multi-week camps, you should submit weekly in order to meet submission deadlines. You cannot submit a claim for a future date.

What do I need to provide to submit the claim?

You will be asked to provide details about the camp provider, your child, and dates and cost of the program.  Your camp receipt must include the following information:

1. Details of the camp provider: provider name, address, and phone number
2. Details of the benefits holder: the name of the person who owns the account through which you are making the claim
3. Details of your child who attended camp: name and age
4. Dates and cost of the camp: dates of care, hours of care, and hourly or daily rate paid
5. Provider signature

Receipts that show a flat fee for a multi-day camp are acceptable, but you will need to calculate the daily amount and enter this into the system when you submit your claim.

Incomplete or inaccurate claims may be sent back to you for further information.

How do I submit a claim for camp reimbursement? 

You can submit a claim by logging into your Care account on the web and selecting the Child care reimbursement option on your member homepage. You can see a walkthrough of the web experience in this video. 

How do I claim for multiple days? 

You have the option of claiming for multiple days as you work though the reimbursement request process online. Please ensure the window of time selected only includes the specific days for which you are making a claim. 

You may need to submit multiple claims to cover the period for which you wish to be reimbursed for. For example, to be reimbursed for a 10-day camp that takes place Monday through Friday over two weeks, you’ll need to submit two multi-day claims in order to exclude the weekend days from your claim.    

How do camp days count against my Backup Care balance? 

Each day of camp will be counted as one day of your total allocated Backup Care days. You can find the number of days you have available for camps by logging in to your account and selecting “Child care reimbursement.”

Understanding How Much You Can Claim

How do I calculate the amount I can claim for camp reimbursement?

You should calculate the daily rate of your camp and claim that amount for each Backup Day you plan to use. So, for example, if a 10-day camp costs $1,000, the maximum you can claim is $100 per day of Backup Care used. 

Please note that there is a maximum daily amount you can claim which will apply if your daily rate for a camp exceeds your maximum daily reimbursement. 

What copay amount will I be responsible for? 

Your copay will be the same amount as your in-center copay, as stated in your employer’s policy. Your copay amount will be shown at checkout and deducted from any reimbursement. 

Is there a maximum daily amount I can claim for? 

Yes, your maximum daily claim amount is the same as that for in-center Backup Care. You can find your maximum daily amount on the checkout confirmation page. 

Claim Processing

How long does it take to receive payment for a reimbursement claim? 

Care will typically issue reimbursement within 30 days of submission. Claims with missing information may cause delays.