I have use this Kennel a bunch of times and never had any issues until now. I brought my two dogs in to be housed while we were on our family vacation. When I picked up my dog brought him home to notice he was walking weird and acting funny. We took off his sweater and noticed he had a HUGE hole and cut in his armpit and yellow pus coming out of it. We took him to the emergency vet who told us his injury was a few days old. He needed antibiotics and 5 stitches. The owner of Val Vista had the nerve to tell me this was an "Act of God" and that they are not responsible for it. Then the owner tried to say well maybe you brought him in this way. What a slap in the face!! What they fail to understand is that my dog was injured while THEY were being PAID to take care of him and they failed to get him any help or even notice he was walking funny and not baring weight on his front paw. I asked them to refund me the 1026.00 it cost to house him for two week and they refused to refund me. Seeing how my Vet bill was 1361.00 and I am getting another bill when my dog goes back to the Vet in two weeks I felt a refund was more.than fair. PLEASE DO NOT EVER TAKE YOUR DOGS THERE!