My name is Scott Schmidt. I am the former Executive Director of the Cascades Human Society in Jackson, Michigan. I took my Bernese Mountain Dog, Monty, to Surry Animal Hospital for 4 years. During this time, my dog was thankfully very healthy and only required routine veterinary care. We are very conscientious dog owners and assured Monty was regularly seen for physicals and vaccines. Surrey actually saw Monty for a physical shortly before becoming ill, but did not diagnose cancer. Shortly thereafter, Monty started to eat less and appeared lethargic. When I called Surrey, they told me it would be 3 weeks before Monty could be seen. I explained that he was acting unwell, which was met with rude excuses and abusive comments. They actually hung up on me for advocating for my dog. Unfortunately, Monty did not have 2 weeks, and our beloved family member was euthanized as a result of advanced Lymphoma.

I would like to thank Surrey Animal Hospital for assuring we discovered M20 Animal Hospital in Midland (only about 30 minutes from Clare). The staff who assisted Monty in his sad transition were compassionate, helpful, and knowledgeable. Thank you M20 veterinarians and staff for all your kindness and help. Your professional and gentle treatment of our pack member was valued and appreciated. I can't recommend M20 Animal Hospital enough. You will not regret calling them.