WARNING. DO NOT USE THIS BUSINESS. ANIMAL ABUSE. I took my collie mix here for the first time since moving to the valley from Denver. I have never had an issue with grooming. I took my dog, Murphy, in to just get brushed out and washed and have a few of her tangles brushed out. This dog is not severly matted in any way. I very regulalry brush her and bathe her. I asked Angela to just brush out any tangles and trim the fur on her hindqurters and get her looking fresh! After dropping Murphy off I got a call asking me to sign a "Red Flag Waiver" for dogs that are severely matted and need to have matts shaved out in case of injury. I told her over the phone to NOT use any shaving device on my animal. Muph has had the same level of tangles when I have taken her to a trusted groomer in denver and NEVER have I been asked to sign a waiver or have they asked me to shave the dog. I told Angela to not shave the dog but to just lightly cut out any matts that needed to be cut out before brushing them out. I get a call shortly after to Angela telling me she had cut Murphy's ear and it had bled really badly and she had called a few vets. I was shocked. I Immediately went to get the dog and Angela handed me the fur matt she had cut off of Murphy's head. She did not just cut this animal. She actually scalped this animal. The gash was red and wide and straight to her head. I have never seen anything like this. For something like this to happen makes absolutely no sense to me. Angela immediately took a photo of the fur clump for her "own records" and told me the matt was so close to her head that she couldnt help but cut her. This is not true. Nothing excuses knowingly cutting an animal. This cut was negligent. I immediately took Murphy to Carbondale Animal Hospital where they had to sedate her under Anetheisia and give her stitches to fix the wound. She will be in a cone for two weeks. Angela asked me to follow up with her and let me know how Murphy was doing so I gave her a call back. I told her the severity of the situation and let her know I would like her to take responsibility for the vet bills. She immediately gaslit me and told me that when she called me and I told her not to shave the dog - that I gave her verbal consent to use scissors on my dog and hurt her. She has refused to take responsibility for this traumatic experience. DO NOT COME HERE. SHE IS ABUSING ANIMALS.