My gf and I used this facility several times with no problems. We left our dog with them again for a week when we left town for the 4th of July. When we picked our dog up this past Wednesday it had lost a significant amount of weight, had a large cut on its nose and was struggling to walk. After talking to a vet the vet believed the dog was neglected and left in a cage for the entirety of our trip. We had paid for extra play sessions and believed our dog would be well taken care of as it had been previously. There was no accountability on the part of Red Wing Kennels. The staff claimed that they hadn't noticed anything wrong with our dog and suggested that the dog had hurt itself between the time it walked out the front door and got in my gf's car. Clearly our dog's care was lacking and Red Wing Kennels failed to inform us of her deteriorating condition. I believe that because of the holiday this facility took in more animals that it was capable of properly caring for. If I were you I would not trust a place that shows such negligence with members of your family. The manager said that they are a family business and have been in business for a long time and love the animals they care for. Whether that is true or not I can't say. What I can say is my dog received terrible care and suffered as a result.