We used to take our dog there for doggie daycare when we needed to (2016-2017). We only used Lucie's for that & thought it was great. We boarded our dog there for 10 days in 2019 & when we picked him up he had an obvious cough. We took him to the vet & they said, "yep, kennel cough. Where has he been?" Only Lucie's for boarding (we had not needed doggie daycare in that time frame, he doesn't like the dog park, he never had a single symptom the 5 weeks since his last groom, which is done in a small facility & not kept there additional time after his groom is done). After leaving the vet I called Lucie's & requested that the owner call me back & told them that my dog contracted kennel cough while staying there. I was told "okay" by the person on the phone & when I asked if they were going to do anything about it she said "no". I still requested the owner to call me back. The owner did NOT call me back to address what had occurred. I was worried about the other dogs that might still be at their facility exhibiting symptoms & new dogs coming in. I was not asking for anything from them. That response of lack of care just rubbed me the wrong way & I knew that we wouldn't be returning. Fast forward a few years later (now 2022), I posted this review on another platform & got ATTACKED by Jeff Greco, the owner who didn't bother to address the phone call years ago but wanted to attack me for posting my review. Mind you, no one on that feed had suggested his facility as a good place to take a dog for doggie daycare. Only that it was a place to be avoided. I hope he doesn't verbally attack clients like this in person. If he had just ignored & allowed my honest review on a public platform or addressed my concern via PM, I wouldn't be writing this review today. I'm glad we never brought our dog back & I'm sorry for all the referrals we've had that I've heard other complaints about Lucie's terrible responses recently as well, but I'll allow those people to post the details themselves.