I am incredibly hurt and upset. I was treated with a severe lack of professionalism in every way, that resulted in me wasting a significant amount of time, money, and emotional investment into a cat I was LIED TO about.

I called and was told that if a cat was adopted then it should update in about 5-10 minutes on the website, and so if I were to check a bit after close and the cat was still on the site, it would still be available. I checked on the site a bit after close, the cat was still there, perfect. I was told it is first-come-first-serve. I arrived before 10 AM, before open. I drove all the way from Reno up the mountain just to get a specific cat, only to find out it had been adopted THE DAY PRIOR.

Why was I told if it was still on the site, it would be available, only for it to be adopted/taken off the site WELL AFTER CLOSE? And, to top it off, the sibling (which I was also interested in potentially) already had a meet and greet booked. Before 10. BEFORE OPEN. If it is "first come first serve" then how in the world could someone book a meet and greet even before open? I wasted hundreds of dollars, time, I am hurt emotionally, all because of complete incompetence and unprofessionalism. Why couldn't I book an appointment online? Why couldn't I reserve or have a cat held for me? How in the hell am I supposed to adopt a cat that I want if the website and employees lie to me and are unreliable, and "first come first serve" doesn't actually mean that?

Please change your business model and how you operate, I have never been so hurt and offended in my life. I thought I was getting a new family member today, and now all I get is a sad drive home and a sour taste in my mouth just thinking about your establishment and everything it does