First of all, my dog had been there in the past so they had a card already made out on her. They were familiar with her and when I made my appointment they quoted me $45. She's an indoor dog that gets a summer trim every year. In 2016 they charged $41 and that included a flea dip (that my husband ordered just as a precautionary). So when I scheduled her appointment for today, and was quoted $45, I asked why had it gone up? She explained it was because they had a price increase due to wage increase. So, okay, I understand and $4 is not going to break me. I dropped my dog off this morning and I believe she was placed in a little crate behind the counter. It was small enough and close enough to the counter that I couldn't see it. When I went to pick her up, they told me the charge was $56. I told them I was quoted $45 and again I got the spiel of price increased to $51 due to wage increase and an additional $5 for a flea dip. The problem with $5 additional for flee dip is, my dog DIDN'T HAVE FLEAS before going in there. She sleeps with me, and fleas love my fair complexion. I'd know it if either of my dogs had fleas. Lorie insisted she saw a couple on my dog and IF LORIE SAW A FLEA ON MY DOG, MY DOG GOT IT FROM LORIE'S PLACE while she waited for her bath and trim. (Maybe the crate she was put in) I dropped her off at 8 am picked her up at 11 am. That's only 3 hours. While I was dropping my dog off, Lorie mentioned today was a light day and that they usually scheduled about 20 dogs and more a day. Well with a price increase from $45 to $51 is $6, times that by 20 and that's $120 A DAY, not to mention the additional $5 they add for unnecessary purposes. If the cost changed during the bath, I think I should have been notified before Lorie took it upon herself to charge for a service that wasn't needed or requested. Then there's the $1. extra for card fees. Lorie is NOT a good business person. She's rude to her customers and doesn't care if they walk out unhappy with her service. I was prepared to give a 5 star rating to get $5 off her next trim before all this happened, but after being treated like that, I'll NEVER go back. Paying an extra $15 to save $5 and being treated like that does not make sense to me. While you're explaining something to her, Lorie talks over you and does not listen.... She doesn't seem to be concerned with how her customers feel as they are walking out the door. My dog has never looked so ugly either. Before her trims always turned out cute because they left hair on her ears and the hair on her tail was tapered to give a fluff appearance at the tip. Can't wait for my dogs hair to grow out so I won't be reminded of Lorie and Lorie's Pet Palace.