As a Christmas gift to my wife, I requested and accepted a quote (one of three companies that bid) from Katie's Cleaning Services for a basic cleaning before a New Year's Eve party. The first person of a two-member team arrived and started cleaning the upper floor of our house. A half-hour later, the second member of the team arrived. Within a half-hour, without talking to me, they called their manager (Jazz) and said told her they couldn't do a basic cleaning because a deep cleaning was needed. It was a classic bait and switch. Jazz called me and asked if I wanted to continue with the deep cleaning for more than double the quoted price.

Here's the thing: Katie (the owner of the company) had provided two quotes to me -- one for the basic cleaning and another for the deep cleaning. I declined the deep cleaning, and Katie confirmed the basic cleaning, accepting the deposit and scheduling a weekend crew to meet our need. I did not hire Katie's crew to provide a judgmental opinion about whether our home needed more than a basic cleaning. I hired the company to provide ONLY a basic cleaning, and Katie agreed to provide it. The specific services were spelled out in the quote I confirmed, and I expected nothing more.

Instead, Jazz refused to instruct the crew to continue with the cleaning and also refused to refund the "nonrefundable" deposit for services that absolutely were NOT rendered. We did a pre-party rush cleaning of the house ourselves -- and better than Katie's Cleaning Service would have done. Thanks for literally nothing!