Grand Paws Pet Sitting & Concierge Service

A member of our staff will provide a free 1st meeting so we can meet you and your fur kid. Our pet care professional will gather information on your pet's behaviors. You will walk us through your baby's routine. We want to keep our visits as close to the way you handle things to prevent stress in your pet. We can provide care for any time of pet, big or small. We provide care anytime day or night (24x7) Our staff provides visits as many as are needed, overnight, or live in care. In addition to pet sitting & dog walking, we also provide pet taxi transport to the vet, emergency vet, or airport. Grand Paws offers concierge service. We can run the errands that you don't have time to and we'll keep you out of the dog house! Mobile grooming yet another service we provide. And as if this wasn't enough we also provide home cleaning. Sub Q shots for diabetic pets, no problem. Sub Q bags for pets needing hydration fluids, no problem.

In business since: 2006

Total Employees: 11-50

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Type

Pet sitting/Walking

Boarding/Kenneling

Grooming

Service details

Daily feeding

Pet transportation

Administration of medication

Care for

Dogs

Cats

Birds

Fish

Reptiles/Amphibian

Small Mammals

Exotic Pets

Services	Rate	Rate Type	Availability
--	--	--	--

Crimson G

★★★★★

09/03/2016

I will make my statements about my experience factual and you can draw your own conclusions about whether this service is worth your money and operates with integrity.

*I paid $792 for the owner Steve to provide live in service at my house for 8 nights.
*Steve claims to have left my house about 4 hours before I arrived home.
*Upon my arrival, my entire small backyard was filled with dog poop. I lost count after picking up thirty piles. Steve's "coordinator" Julie admitted that he said to her that he did not pick up any poop the entire 8 nights he was at my house with 3 dogs.
*Upon my arrival, the entire cat box was completely full. Steve claims to have cleaned it daily. I have one cat who Steve claims pooped and peed over a dozen times in less than 24 hours.
*Upon my arrival, 5 baseboards in my house that were previously damage free were complete chewed by my dog. The puppy that - according to Steve and Julie - was kenneled when Steve was gone and supervised when he was here.
*Upon my arrival, my couch was completely covered in dirt and cat vomit.
*Upon my arrival, I could immediately smell my urine soaked puppy when I walked in the door. She pees in her sleep, Steve agreed to bathing her at least every morning and claims that he did. I am well aware of my own routine with my puppy and this urine stench was far beyond any incidence of when she pees overnight. Her kennel also reeked of urine far beyond normal. When I questioned Julie and asked if Steve cleaned her kennel at all during his stay, I did not receive a response.
*I texted Steve about the dog poop when I got home. He never responded.
*I reported the rest of my grievances to Julie several days later. She said Steve provided the services he agreed to, that I should have said something sooner (she ignored when I pointed out that I texted Steve and he never responded) and she refused any type of refund.
*I questioned the logic behind the filthy conditions and what had happened. Julie ignored my email.
*I requested my keys be returned. Julie agreed. Two weeks later I emailed again and asked about my keys. Julie said she would send them out in the next few days. I finally received the keys over a month later.

So you tell me. Does that sound like a service worth $792, that acts with integrity and treats animals/customers with respect?