I wish I had looked closer at the reviews here before I used these people. My house had to be cleaned after they left! There was dirt under the rug in living area. Alot of it! They didn't mop any of the floors and 2 bathrooms still had dirty floors. I bent down and just wiped a bunch of gunk off the floor. I have photos. So I had used them once before, for regular cleaning and almost cancelled this time because I had received a call the day of scheduled "deep cleaning", telling me they had to reschedule because one of the people didn't show up for work second day in a row. I should have just canceled right then. So, what happened is the deep cleaning was no where near what the regular cleaning was and they charged me twice as much. I have tried calling, no answer and mailbox is full. They refuse to respond to my many emails so I'm going to sue them. It's not the money so much as I hate being taken for a fool. Do NOT use this business. Keep looking, and try another servicer. I'm very happy with the the one I found to clean up after Got it Maid.

Buyer beware. I have used Got It Maid before, and the cleaning was fine, nothing to write home about, but certainly not terrible either. For the upcoming holiday, we wanted to have our house cleaned, and the only available times were when I was at work. I booked two (2) cleaners for two (2) hours, and gave them a code to get into our house. They called when they arrived, and when I got home, the house had been cleaned.

The next day I received a charge for double what I was expecting. I called to find out what had happened and was told that the team had stayed for twice as long as I had booked (so two (2) cleaners, four (4) hours). When I protested, saying that I had clearly booked only two hours, I was informed that I should have communicated to the team that they needed to leave at the end of the booked time, and that it would have been impossible to finish the job in the two hours I booked. I inquired as to why I didn't receive any notice that the team would take more time, and get my OK to stay for four hours instead of two. There was no good answer, only the company stating that this was a customer error, not a service error. I asked what would have happened if they had stayed for 8 or 10 hours, and was told in that case I would have been charged for 8 or 10 hours.

If you want a decent cleaning, Got It Maids can make that happen. Just be careful that someone is home or that you check and double check that they will only be staying as long as you signed up for.

Edit: ~20 minutes after making this review, I received a threatening text message indicating that they would pursue legal action if I disputed the charge on my credit card, and would place a lien on my home. I am sorry they feel as though I am trying to withhold payment for services rendered, but I never agreed to additional time. I don't think I'll be using the company again at this point...