I recently had the opportunity to use this particular establishment when we had to travel for a week earlier this year..
I liked the fact the ease of access to out door accessibility without the need to leash the dog and physically perform this daily.
However I noticed when I dropped off my pets, the outside runs, although they were short and made of metal.. weren't cleaned and the owner expected my pet to use them in that condition. The inside kennels are usually mopped up when the dogs peed so that rash can me laborious when numerous dogs are being cared for. On my return I noticed my dogs were extremely thin and when I brought them home, both of the dogs didn't get off there pet bed for two days and seemed to be dehydrated. I dropped them off before the travel were had taken NEWLY, freshly cleaned as we had given them a bath- in my arrival they smelled like pee- when I noted this she explained "they had been peeing inside" to the point like it was a nusience to her and she felt with it in a inhuman way. You pick up on these little things and you hope when you're away your pets are being cared for in a professional manner.
Now I know not everyone experiences this service, you have to understand that this lady is the only person caring for your pet as this is what I've been told- so it's a lot of work but not impossible. I couldn't see using a mop to clean out the kennels- I'd use a hose and squeegee to dry them and a drainage system should be employed to make these tasks easier and less burdensome.