Buyer be ware! Please read all one star reviews first and decide for yourself! If you're still not convinced, read on...
Had an appointment today for our pup. Was told when we scheduled that we were the only appointment that afternoon and they would assess our dog's need when we arrived. When we took her in, they told us she'd need a full cut because she had a couple of mats and that due to the fact that they had 4 other cuts that day (first lie) they couldn't accommodate us. They also said that we didn't have an appointment for that type of grooming (lie number 2). The shop smelled horrible, there were a number of dogs in the back area loose barking and growling at us. Watched one of the "non groomers" grab and toss a white standard poodle back in a cage after it somehow got out. By the time we finally decided this wasn't worth our time, the story for our appointment had changed a handful of times. The gal we spoke to said she was the only groomer there that day. Yet another lie because the first time we took our dog there, one of the groomers we met our first visit, that we'd consulted with, was in the back in plain sight. We asked for pricing and she clearly had no idea, so made it up as she went along.
Now, I've read the reviews for this place, so I'll just save them the time of a petty response. We are not racist, (my husband is Hispanic and I'm white, same as the people that were "working" today) which tends to be a common reply for them. We walked out before they cancelled our appointment for us and there will never be a future appointment there, by our choice, not theirs. We do in fact brush our dog daily, so no need to call us lazy. We were not, unkind, disrespectful or rude to anyone there, unlike them. I think I've covered all of your condescending and childish responses I read that you've made to your other dissatisfied customers. Not sure if Neal or Neil is still there, but he needs to do better with his employees. Bottom line... bullet dodged. Never again.