We have been using Doggie Days for several years now. We have had no problems. Our Toby is a toy poodle about ten pounds and loves it there. We explained that Toby does not like to be with "large" dogs and prefers to be kept in his own area. They have gone out of their way to accommodate us. We have tried several others, but Doggie Days is the one we trust and prefer.

We had an awful boarding experience with our sweet rescue Bull Terrier, Ruby. We boarded her from Saturday morning until Monday morning with Doggie Days in Pendergrass, GA. While in their care she received a scratch above her right eye, has a sore at the corner of her right eye, and has sores on the left side of her face that spread from her eye down to her lips. My husband's cell, my cell, nor our emergency contact received any notification or "heads up" that Ruby was hurt. My husband had to point out to the owner the scratch and sores on Ruby's face. Also, we did not sign up to have her bathed before we brought her home, but the owner insisted on bathing Ruby before releasing her. The owner had just bathed her and said nothing about the cuts and sores! This facility advertises that boarded pets are walked for potty and play between 6 and 10 times per day but they didn't even notice her face?

When asked at pick up what happened to our dog the owner informed us that she was not there over the weekend, that the people that worked the weekend would return on Tuesday, and that she would talk to them and call us back. By Tuesday afternoon neither my husband nor myself had received a return call. When I followed up for an explanation as to what happened to Ruby the person answering said that she had worked over the weekend and "literally all [she] could think of was when returning Ruby to her crate that Ruby would try to get out. [They] tried getting her in there as gently as they could but Ruby was so focused on getting back out and would try and push her head out the gate as [they] were closing it." She also mentioned that Ruby would try and charge the other crates so she had to be leash walked out and leash walked in.

All of this sounds like pretty normal activity in dog boarding. Look, I understand that things can happen during boarding. What I do not understand is how that leads to these markings on her and furthermore that you don't notice these marks when you are putting her in the kennel, putting a leash on her, playing with her outside, and then finally when bathing her. This should have been noticed, and it should have been brought to our attention in a phone call and pointed out to US at pick up. Not the other way around. All of this adds up to give me an awful feeling in my gut and breaks my heart. I paid this company to keep her safe while we were out of town and instead what I paid for was an unsafe and inattentive environment.