The owner was really nice until I had a complaint. I was really respectful about it as well because I like to help business owners improve on their businesses in anyway possible. I left my pup there for 4 days while I was on vacation. I came back to pick him up and he had a bite mark on his cheek. The groomer said it was a hot spot although my dog has had numerous of hot spots, he's never had them on his face and they've never looked like bloody sores. I took him home to unpack his bags to find mice droppings in his food. I called muddy paws and stated my concern and requested a refund for his food that was $50 a bag at petco. The owner was upset over the phone and told me to come back to receive a check in the amount of my pups dog food. I arrived, and the owner was rude to me. She stated that I should have already been aware of mice (although it was my first time there and she never stated over the phone that her facility had mice) I stated that it would have been better to notify paying customers of this issue. She later told me that me and my puppy weren't welcomed back and proceeded to block my number. This sucked because I'm sure my puppy had a great time with the other dogs there and I wouldn't have had an issue if she would have made me aware of the mice infestation they had before I dropped my pup off. I would have looked elsewhere for boarding services.