What a disappointment on so many levels. We went to this location with information from our vet about what was wrong with our cat. Carolina Veterinary Specialists came up with a different diagnosis, completely ignoring the most obvious issue our cat was facing (which turned out to be the root of the problem). When it was time for discharge, they were disorganized, the tech could not answer the most basic of questions and they could not locate the medical records we left with them upon arrival. The cost of their substandard care was over $1200. Two days later, when our cat was in fact WORSE, we contacted Carolina Veterinary for guidance. Conveniently they told us they could not see him and sent us to Winston with assurance that they would call ahead and inform them of our impending arrival. We called back to reconfirm that they had called, which they confirmed they had. Because we were nervous about their business practice/follow through, we called Winston who had never heard from them. The staff at the Winston office called Greensboro on our behalf. When confronted with this information, the Greensboro staff rudely misrepresented their actions. To make matters worse, the original diagnosis from our vet that was taken to Greensboro was confirmed by the Winston location meaning that not only had we paid over $1200 for care that served no purpose, our cat suffered needlessly for 48 additional hours. We are not aware of any governing bodies for vet practices or a pet owners bill of rights but we will be educating ourselves and taking appropriate action.

Took my fur baby when other emergency clinic refused. Had PU surgery the next day. I was called several times for update!! Answered all my questions and concerns (I had a lot) with friendly and encouraging attitude. They are more expensive than some places, but well worth The money.

Sad story. We called this vet after our dog was attacked by another dog in our yard. We were told in the phone that if our dog was actively bleeding they would take him. Upon arrival we were Rudely turned away. We were forced to drive even farther to be seen by another facility. Unfortunately we had to put him down due to injuries. Unfortunately a sad situation all around. I'm very disappointed that a pet care facility would turn us away after saying they would see us. I am also disappointed in the lack of compassion for our dog coming from a vet hospital.