They were not thorough on their cleaning. Dust all over the floors and under chairs. Window sills dirty. Blinds not dusted and dirty, mouse droppings found on the carpets and they did not vacuum three areas in the bedrooms. There were areas in bathrooms also missed. My family from out of town was planning to stay in the house but they had to book another place to stay at the last minute during Christmas, which was very stressful because they had small children. When I called to discuss this, I spoke with Jennifer who said she would make it right and had taken over for another person who was no longer there. I told her I would wait for a while and call her when the house was ready to come back and clean. I was only expecting them to clean the areas they missed the time before. When I called to schedule the clean, and offered to pay for additional cleaning so that they did not have to make a trip without compensation, I got another new person, who told me that Jennifer was no longer with the company. Apparently this company has a lot of turnover at their head position. They do not keep their promises. They made a lame excuse that they don't have any time to do a "one time cleaning" and that I only had 24 hrs to respond anyway ( news to me, this was never said prior) and remedy the cleaning. This was an entirely different story.
Bottom line: Their work is not good. They don't stand by their work or their promises. My advice is to hire another company who will.