Very unprofessional, rude, bullying behavior by the owner and her husband. Kenneled our 2 dogs here during Christmas, and they assured us that they would be allowed in the open area of the office/grooming room with them as we had concerns over them being left in a small room with no runs, just a colapsable caging area. Tried to pick them up on the 27th of December, and their answering machine stated they were closed until the 30th. A text message from the other girl who works there stated "they decided to close because they worked over time grooming the week before Christmas". This meant our dogs were left alone pretty much all day and night with maybe someone coming to take them out on occasion (they do not have runs). When I arrived, I was told a double price regarding what was originally agreed upon, and they forced a $40 bath fee on us, and it was clear our dogs did not have a bath. There was a "closed" sign on the door and noone was there all day so how did they get a bath? I had to bring them to a groomer and one of our dogs had crust in his eyes so badly. The groomer even documented how badly our dogs looked. I had to call the police as I refused to pay the double price. These people bullied me and threatned my husband's military career and mine as well upon pickup. I did take a video of their rude and unprofesisonal behavior as well. I kept stating I would pay the agreed upon price, but they actually asked the police to arrest me for theft of services. Are you kidding? Who does this? They stated negative comments about military people, called me a con artist, contacted other kennels and told them not to board with us (one of them contacting us to tell us this absurd behavior). I tried to write a review on fb, but they deleted it, and when my husband finally wrote a review, they FILED AN IG (Inspector General) report against him. This is the most unprofessional and rude facility. Contemplating a lawsuit for defamation of character, slander and false filing of a military IG investigation. We are both professionals, and this business is alarming in their customer service and ethics.