I am giving AVIP Pet Resort one star for at least having our dogs alive when we picked them up.
We have three dogs. One of them was bitten by a Mojave Green snake at our property 80 miles north of Las Vegas on July 1st. We rushed him to an emergency after hours clinic in St. George, Utah. On the morning of the 2nd we transported him to a Veterinary Specialty clinic in Las Vegas.

Before transporting our critically ill dog to Las Vegas, I called AVIP and made a reservation for two nights for our other two dogs. I packaged up meals for them (dry and Trail Toppers) and individually labeled the packages with the dog's name and the day and time to be fed. For example: Otis/Australian Shepherd. Evening: Tuesday.

After getting our critically ill dog transferred to the Las Vegas clinic, we checked our other two dogs in at AVIP. They instructed us to leave their beds, leashes and the bag containing their prepackaged and labeled food on the floor of the front lobby. There must have been at least 10 or 12 other piles of dog food, beds, leashes, etc. in that area. I had seen that on our previous visit there during a different trip to Las Vegas and I thought it was kind of strange, but maybe a one-time thing. I would have questioned this practice this time but we were frantic to get back to our dog at the clinic. We were at the clinic until late that night and we returned to our hotel, exhausted.

The next morning the clinic called to say that our dog was showing some signs of responding to stimulus and that we could visit with him. I asked if we should stop and pick up our other two dogs (to provide some added, familiar scent and sound) on the way to the clinic and she said that it would be fine.

My husband went in to AVIP to get our dogs. We had not called in advance to let them know that we would be picking them up to take them to the clinic with us. Upon entering AVIP, the first thing my husband noticed was that our dog's beds and food bag were still lying EXACTLY where he had placed them when we had checked our dogs in the previous day. He looked in the bag and all packages of food were still there. Needless to say, he was shocked and furious. We were both sleep deprived and distraught already. My husband gave them a credit card and we took our dogs and left for the clinic. Their only response was to say that the owner was not available and they had to help some people that were checking their dog in before they could speak to us. One of the employees turned to another one and said, "She doesn't want to pay."

My cell phone rang as we were pulling into the parking lot of the clinic. It was the vet telling us that our darling Tug had just passed away.

Not only were we devastated that we had lost one of our lovely dogs but we were beside ourselves that AVIP, who we had entrusted with the well-being of our two other dogs during this awful time, had completely failed in their capacity as guardians of our animals.

AVIP was recommended to me by a groomer in Mesquite, Nevada as a good place to board our dogs when on our trips to Las Vegas. We have used their boarding/day care services 3 or 4 times over the last couple of years. Had the circumstances been different on this last visit and after having again seen the piles of neglected beds and food on the floor we would have made other arrangements.
There are many, many competent boarding and day care services out there. This is not one of them.