I wish I could had the option to give this company ZERO stars! I have never ever posted a negative review. However, I thought it was necessary to warn people about this "company". I had a service done for Thanksgiving, a full cleaning, and tipped ahead of time generously. Still, my family was taken advantage of by this company. An outside contractor was hired to clean windows and tall appliances. This was not mentioned to me ahead of time, no information about this entire "cleaning" was emailed to me prior. During the time they were here, the contracted company broke an antique light fixture that we had in the home. I was very pleasant about it and contacted the owner of "A Star Quality Cleaning Services" afterwards. This was not the only issue that was found. After the girls rushed out of the home to get onto their next client (without providing a walk through as discussed), there were many rooms that still had areas left that were unclean. We had just moved into an older house and didn't expect it to be immaculate after. However, what transpired the following interactions with Tracy was the WORST I could ever imagine experiencing!!! I called and emailed afterwards with pictures to show the job that was done. She initially promised to come by a later date as she was out of town and we would arrange a time. I was promised a partial refund to make-up for the disappointing services and broken appliance. She told me a time and date, NEVER SHOWED UP, NEVER CALLED BACK. She told me I was "playing games with her" when I had to reschedule because my grandfather passed away! The message I got from her after trying to reschedule was absolutely atrocious and unbelievable from a supposed business owner or human being. She did not show up purposely for some terrible vendetta. After months of trying to get ahold of them for follow-up or to fix what THEY BROKE I have been left aside. I hope no one ever has to go through this with them. For your sake, GO ANYWHERE ELSE!!!