I had been taking my Shih Tzu there for over 5 years and just recently when I took one of them, I noticed that his haircut was uneven and out of the "Norm". So I text one of the owners and requested that only that this owner do all of our dogs and she said her daughter had been doing him since a puppy and he will be 2 yrs this month. I told her that her daughter was sweet and we didn't want to hurt her feelings, but we were under the impression that one of the owners had always done all of our dogs. I then asked if her daughter went to dog grooming school and this offended the owner, because she wrote back telling me no, she did not, and either did she (owner) and that she was not going to be personally attacked because of the lack of care of my dogs coats and that she had taken my dogs off her appointment book for their appts in the future and that I could find another groomer. FYI: A professional dog groomer should be able to accept criticism and not take it so personally but rather gain from it. Not act so unprofessional and rude, just because the owner of the dogs, requested a particular person to groom our dogs. NEWS FLASH: The last time I checked we are paying you for a service, its NOT free. Not to mention we pay you what you tell us each time we pick our dogs up from you. We also have them on 8 week schedule to get groomed, so perhaps if it appears, they may need to come in sooner, then YOU should have suggested that. We also take very good care of our dogs. We know for a FACT that the last dog you groomed did NOT have any mats, as you stated he did and it took your daughter an hour to get the mats out. For he was brushed out in great detail the night before his appt. You always take photos of him, why didn't you take any photos of the mats on that visit? If anything I learned a GREAT deal from this experience and that is there is NO law that require dog groomers to be licensed and to have gone to grooming school. ANYONE can just set up shop and start bathing and cutting a dogs hair. Yet you charge the same rates as someone who has gone to dog grooming school. WOW, that is amazing. I think I should go set up shop and start grooming dogs too. What upsets me the most about this whole ordeal, is my now 16 1/2 yr will have to get use to another groomer, so thanks A Plus Dog Grooming for your compassion, but don't worry I will take care of that. I will NEVER recommend anyone to you again, as I did, in the past. SO CONSUMERS, BEWARE, NONE OF THE GROOMERS AT A PLUS DOG GROOMING, HAS HAD ANY PROFESSIONAL TRAINING OR SCHOOLING, YET CHARGE THE PRICES AS IF THEY DID. SHAME ON YOU!!! P.S. You tell people that grooming Shih Tzu is what your best at, well then learn how to properly do a TOP KNOT, because its obvious you do NOT know how to do one. Oh and I almost forgot to mention, thanks for ruining the dog bed that I brought there for you to sell by letting all the other dogs, lay on it, and when you washed the cushion, it was completely ruined because it had to be dry cleaned not cleaned in the washing machine. Yet you never seen me complain to you about that now did you?

A Plus has been our groomer for the past nine years. Chipper enjoys his visits, and actually gets excited when he figures out where he is going. The staff is great. Recommended.

The owner failed to follow my instructions for grooming. Thought she knew better for my dog's grooming needs.