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Safety Center

CareProtect™ — Safety center

Keeping safety at the heart of our community

With CareProtect, you’ll get access to multiple safety checks, tools and resources to help you make safer hiring choices.

Leading the way on safety

Background checks

Individual caregivers start with a required background check*, with additional checks available for purchase—learn more.

Always-on monitoring

We use leading technology to continually monitor our platform—including messages, reviews, job posts and more.

Empowering you to stay safe

Tips and resources to help you make safer hiring choices—plus a safety hotline available 24/7 to respond to your concerns.

Safer hiring starts with background checks

We run our own checks and offer additional options for families looking for greater peace of mind.

  • Care.com Background Check

    Initial criminal check completed on all individual caregivers on our platform, which is renewed annually if they remain active on Care.com.

  • Continuous Background Check

    Provides always-on monitoring that notifies you of newly-reportable criminal activity—available on all new renewing subscriptions. 

  • Premium & Enhanced Checks

    More comprehensive criminal background checks are available for purchase with a membership.

 Learn more about checks

*It’s important to understand that background checks are subject to reporting limitations, not always 100% accurate and may not reveal a person’s complete criminal or sex offender history. Employees of businesses listed on Care.com may not be background checked. To learn more, see limitations of background checks.

As a mom and senior caregiver, I know how vital trust and safety are when it comes to choosing care. At Care.com, we go beyond the basics by investing in smarter tech, stronger partnerships and proactive tools that help families make safer choices.

Naaz Nichols

Chief Customer Experience Officer

Care.com

Transparent profiles give you a fuller picture

Detailed profiles allow you to learn about the person behind the caregiver—helping you find your perfect match. 

  • Ratings and reviews from families like yours

  • Education and training like CPR and first aid

  • Specializations like infant care, dementia care, and more

Pioneering safer hiring with cutting-edge technology

We use leading tools and technology to continually monitor our platform for fraud and safety concerns: 

  • Text and photo moderation to flag inappropriate conversations or content.    

  • Automated fraud detection tools to help identify, block and remove scammers from the start. 

  • A dedicated safety team to monitor these tools and respond quickly to flags and reports.

Leading the way on care safety

As one of the first care marketplaces to implement required background checks, our commitment to safety has never wavered. We’ve launched an industry-first safety coalition, bringing together partners from other leading platforms to share resources and intelligence—so that the world of greater care feels safer.

Empowering you to make safer choices

We’re proud of our investments in safety, but it’s important that you also take steps to protect yourself and your loved ones. Whether you’re a professional caregiver looking for a job or a family looking for care—we’ve got tips and resources to help you make safer choices.

Have a concern or want to report a problem? Our dedicated safety team is on-call 24/7 to respond to your questions and concerns. Or if you have an emergency, call 911.

Safety tips & resources